Reporting Channel

Artero maintains its commitment to excellence by applying high levels of transparency in its management. The actions of the human team that makes up the company must be governed at all times by the principles of quality, a constant willingness to improve, scrupulous respect for the rights of individuals, and efficiency in the administration of resources and services.

The Ethical Channel is a preventive tool against non-compliance or behaviors contrary to our Code of Conduct, strengthens integrity and transparency in our actions, and facilitates a communication and consultation pathway that helps resolve your questions.

What is the Code of Conduct?

The Code of Conduct is the document in which Artero declares its commitment to act at all times in accordance with current legislation, observing ethical and transparent behaviour in line with the values of the Organisation. The Code of Conduct requires all Artero employees and the management team to strictly adhere to it in all actions and responsibilities carried out on behalf of and representing ARTERO INSPIRING STYLE, S.A.

What is the Ethics Channel?

It is a secure, confidential and bidirectional communication channel that promotes collaboration between employees and the Compliance Committee in order to protect Artero's ethical culture. It ensures confidentiality, security and integrity of communications. Users are fully guaranteed anonymity if they choose this option when submitting a report or query.

Who manages the Ethics Channel?

The Artero Compliance Committee manages the Ethics Channel. It is composed of the heads of Legal Advisory, Human Resources, Corporate Control and Data Protection. Its members are subject to principles of integrity, autonomy, confidentiality, objectivity, fairness, hearing and non-retaliation.

What can be reported?

Any natural person (employee, user, collaborator, client, etc.) or legal entity (client, supplier, etc.) may submit queries or reports regarding possible irregularities in the application of Artero's Code of Conduct, as well as violations of applicable legislation.

How are reports handled?

Artero Inspiring Style receives reports and acknowledges receipt to the whistleblower within no more than 7 working days from the date of receipt. Anonymous reports, where no reference or contact information of the whistleblower can be identified, are also recorded and managed. The Compliance Committee assesses whether an investigation should be carried out to verify the truthfulness of the report. The investigation phase may be conducted by members of the Compliance Committee or designated representatives. During the investigation, additional information may be requested from the whistleblower, along with written statements or personal interviews from the whistleblower, the subject of the report and/or other involved parties. The maximum period for resolving the report is 3 months (which may exceptionally be extended by a further 3 months). Once the investigation is complete, the Compliance Committee issues its conclusions and communicates them to all relevant parties via a report summarising its resolutions.