1. Identification of the owner

Artero.com/uk is a sub-domain owned by Artero Uk Ltd.

customer.serviceuk@artero.com

TEL. (+44) 014 8479 9900

Artero UK Ltd. is the owner and administrator of the official online sales website www.artero.com/usa which offers the sale of Artero UK Ltd. products to non-commercial users or customers.

Este sitio es accesible a través de la siguiente dirección: www.artero.com/usa

These general purchase conditions regulate without restriction the sales of products made by Artero Inspiring Style from the site www.artero.com.

2. Scope of application
Acceptance of general purchase conditions These general conditions establish the conditions for placing orders, payment, and delivery of the requested products, as well as the management of potential responses about them.

The placement of a purchase order made by the CLIENT on the website www.artero.com/usa implies on their part the knowledge and full acceptance of these GENERAL PURCHASE CONDITIONS and our PRIVACY POLICY.

3. Your data and your visits to this website
The personal information or data you provide us will be processed in accordance with the provisions of the Privacy Policy.

By using this website, you consent to the processing of such information and data and declare that all information or data you provide us with is truthful and corresponds to reality.

In addition to Artero UK Ltd., all the commercial banners of the group of companies to which Artero UK Ltd. belongs may be recipients of the information provided by the client.

4. Use of our website

The pages of this website are public, free and open access.

The user must use the Website in accordance with the Law, good customs, morality and public order. Therefore, the owner of this Website cannot assume any responsibility derived from the misuse, improper, incorrect or illegal use of the Website and/or its content.

Nor will it assume any responsibility for connection problems or viruses that may arise as a result of the intrinsic risks of connection and navigation through the Internet.

The user voluntarily accesses this website. Access and navigation on this website implies acceptance and knowledge of the legal warnings, conditions and terms of use contained therein.

The mere access does not imply the establishment of any kind of commercial relationship between Artero Inspiring Style and the user.

Artero Inspiring Style reserves the right to modify the access conditions and the content of the Website when it deems it appropriate and without prior notice.

By using this website and placing orders through it, you agree to:

Use it only to make legally valid inquiries or orders. Do not place any false or fraudulent orders. If it could reasonably be considered that such an order has been placed, we will be authorized to cancel it and inform the relevant authorities. Provide us with your email address, postal address and/or other contact details truthfully and accurately. Likewise, you consent that we may use such information to contact you if necessary. If you do not provide us with all the information we need, we will not be able to process your order.

By placing an order through this website, you declare to be over 18 years of age and to have legal capacity to enter into contracts.

5. Contract (order placement)

The information contained in these Terms and the details contained on this website do not constitute an offer for sale, but an invitation to contract.

To place an order, you must follow the online purchase procedure and click on the acceptance of "GENERAL TERMS AND CONDITIONS OF PURCHASE and PRIVACY POLICY" and in the section "ORDER WITH OBLIGATION TO PAY".

After this, you will receive an email acknowledging receipt of your order "Order Confirmation". Please note that this does not mean that your order has been accepted, as it constitutes an offer that you make to us to purchase one or more products.

All orders are subject to our acceptance, of which you will be informed through an email in which we will confirm that the product is being shipped: the "Shipping Confirmation". The contract for the purchase of a product between you and us will be formalized only when we send you the Shipping Confirmation.

Obviously, the price and other conditions of the items that you have requested will not be modified during the time that elapses between your offer and its acceptance issued through the confirmation of shipment unless by law or decision of governmental organizations, we must make retroactive changes to such policies, Conditions, or Privacy Statement, in which case, possible changes will also affect the orders that you had previously placed.

Only those products related to the Shipping Confirmation will be the subject of the Contract. We will not be obliged to supply any product that may have been the subject of an order until we confirm the shipment of the same in a Shipping Confirmation.

6. Products availability

The complete management of your order is subject to the availability of the requested products. If at the time of preparing your order in our warehouse we do not have the product you want because it is out of stock or because we consider that the product is not in suitable condition for sale, we will inform you of this and refund the amount that you had paid for it within a maximum period of seven days from the date we inform you that the product cannot be delivered.

In any case, we will notify you of any modification that may occur in your order due to the unavailability of items

7. Delivery

We do not make deliveries on Saturdays or Sundays.

For the purposes of these Conditions, it shall be understood that the "delivery" has taken place or that the order has been delivered at the moment of signing the receipt of the same at the agreed delivery address.

8.Prices and payment and shipping terms.

See Shipping and Payment Methods section

9. Right of withdrawal

To exercise the right of withdrawal, you must notify Artero UK Ltd. through the email address customer.service@artero.com.

You can use the withdrawal form template that appears below, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by your part of this right is sent before the corresponding deadline expires.

Withdrawal Form Template

To the attention of:

ARTERO UK LTD.
Unit 18 The Ringway Centre,
Beck Road,
Huddersfield,
HD1 5DG,
United Kingdom

customer.serviceuk@artero.com

I hereby communicate that I withdraw from my sales contract of the following goods/service with reference number (*)

Ordered on ()/Received on ()
Name of the consumer and user or consumers and users
Address of the consumer and user or consumers and users
Signature of the consumer and user or consumers and users
Date and place
(*) Delete as appropriate.

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including the shipping costs of your order (with the exception of additional expenses resulting from your choice of a delivery method other than the least expensive type of standard delivery that we offer).

The deadline for this refund will be a maximum of 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will make this refund using the same means of payment used by you for the initial purchase unless you have expressly stated otherwise. In any case, you will not incur any fees as a result of the refund.

We may withhold the refund until we have received the goods or until you have provided proof of their return, whichever condition is met first.

You must return or deliver the goods directly to us at:

ARTERO UK LTD.
Unit 18 The Ringway Centre,
Beck Road,
Huddersfield,
HD1 5DG,
United Kingdom

In this case, you must bear the direct cost of returning the goods.

You can also exercise the right of withdrawal by going to any of our physical stores (Artero Inspiring Style). In this case, the exercise of the right of withdrawal will not generate any expense for you.

You will only be responsible for the decrease in the value of the goods resulting from handling them in a manner other than that necessary to establish their nature, characteristics, and functioning.

The right of withdrawal will not apply to contracts that refer to the supply of sealed goods that are not suitable for return for reasons of health or hygiene and that have been unsealed after delivery.

10. Changes and returns

The following conditions related to changes and returns of our products do not apply in the case of exercising the right of withdrawal. If for any reason you are not satisfied with your order, you have a period of 15 days from the date of product delivery to proceed with its exchange or return.

The delivery note date will be used as a reference for counting the 14-day period.

In addition, you must fill out the return note (on the back of the delivery note) that was sent to you with your order.

Books and DVDs cannot be returned once unsealed, except for defects or damage, in which case it will be exchanged for the same item.

Laser engraved scissors cannot be exchanged or returned except in the case of the material arriving in poor condition, in which case it will be exchanged for the same model and engraving style.

The refund will be made within a maximum period of 15 days from the moment the return of the order is made and using the same payment method used for the purchase (bank card), unless you choose a different payment method.

11. Responsibility and guarantees in our products

We offer the following information required for the processing of the Artero Clipper Warranty.

All Artero clippers are guaranteed against manufacturer’s defect for a period of 1 year from the date of purchase.
Clippers are satisfaction guaranteed for the full cost of the clipper for a period of no longer than 14 days from the date of purchase.
Clippers must be returned to Artero UK Ltd.. along with a copy of the purchase receipt. Acceptable returns include unopened and undamaged product only. Any returns that are damaged, dropped, misused, mishandled, abused or otherwise uncared for will be rejected.
Clippers that have any anomalies or malfunction during the first 15 days of use will be replaced with a new unit. Those that exceed the 15 day cutoff will be repaired. Artero UK Ltd.. reserves the right to replace or repair clippers as required. Warranty includes spare parts & labor should a repair be required.
All clippers are to be sent freight pre-paid to our service center. If the clipper is covered under our warranty, a new or repaired unit will be shipped at no cost. If the unit is out of warranty, then all repair & freight charges are to be paid by the customer.
Our warranty does not cover normal blade wear & tear or cord damage caused by usage or clipper mishandling.
Our warranty will be deemed null & void if the clipper:
* Has been treated carelessly
* Has been used improperly
* Has been used with an incorrect supply voltage
* Has been used with accessories produced by any unauthorized company
* Blade has been attached to the clipper (X-Tron & Spektra models) incorrectly damaging the anchoring system. To avoid this problem please change the blade only while clipper is set on the “10 blade” setting (see instructions included with the clipper).
Please contact our Customer Service department for a Return Request Form prior to shipping.

Make sure the machine is securely packaged (bubble wrap, packing paper, packing peanuts, etc.). Shipping damage due to inadequate packaging will be repaired at the customer’s expense.

12. OUR RIGHT TO MODIFY THESE CONDITIONS

Artero Uk Ltd. reserves the right to review and modify these Terms at any time.

However, the price and other conditions of the items that you have requested from us will not be modified during the period of time that elapses between your offer and its acceptance issued through the shipment confirmation, unless we are required to make retroactive changes to such policies, Terms or Privacy Statement by law or governmental agencies, in which case, the possible changes will also affect the orders that you may have previously made

13. Applicable law and jurisdiction" in English.

The use of our website and the purchase contracts of products through said website will be governed by UK legislation.

The resolution of any kind of controversy, litigation or discrepancy that may arise between the user and Artero Uk Ltd due to the use of this website, will be submitted to the Courts and Tribunals that are competent according to current legislation.

14. Comentarios y sugerencias

Your comments and suggestions are welcome. Please send us such comments and suggestions through our contact form or by sending an email to customer.serviceuk@artero.com or by calling our Customer Service at (+44) 014 8479 9900.

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