We accept Visa, Master Card, Carte Blue, Apple Pay payment methods.
Credit card transactions on Artero.com are completely secure.
Your credit card data is treated solely and exclusively on a secure server of our bank, and at no time does artero.com have access to your credit card data that travels over the network encrypted and with total security.
One-click payment - Tokenization
For greater convenience in your future purchases, we offer you the possibility of storing your card details and thus saving time in your future orders.
To do this, you just have to select the indicated box at the time of payment.
Your data will be stored on our payment provider Adyen, never being saved in our system.
In the following purchases, our system will remind you of this payment method and you can choose to use it by clicking on this option or pay with another card.
You can delete the card at any time from your user area or add up to 5 different payment methods.
Deliveries will be made from Monday to Friday, not on public holidays.
Mainland UK Orders: Artero offers a Flat Shipping Rate of £7.00 (Incl. VAT) on all mainland orders up to £100.00.
Orders of over £100.00 are shipped free of charge.
UK Offshore Delivery: For all deliveries to NI or ROI, Artero offers a flat rate of £18.53 (Incl. VAT).
Returns and Exchanges
The following conditions related to the returns and exchanges of our products do not apply in the case of exercising the right of withdrawal The date on the delivery note will be taken as a reference for counting the 14-day period.
You must fill in the return note (on the back of the delivery note) that was sent to you along with your order.
Any product with laser engraving does not allow for exchanges or returns, except in the case that the material has arrived in poor condition, in which case it will be exchanged for the same model and engraving while maintaining the style.
The refund will be made within a maximum period of 14 days from the moment the return of the order is made, and in the same means of payment with which the purchase was made (bank card), unless you choose a different means of payment.
If you made the payment for your order through your PayPal customer account and make the return at one of our physical stores, you must provide any bank card of which you are the holder so that we can refund the amount of the return, unless you choose a different means of payment.
If you made the payment for your order through PayPal and make the return to our warehouse, we will refund the amount to your PayPal account.
Responsibility and Guarantees for Our Products
The legal guarantee for all our products is defined by law, and its terms will always be respected by Artero UK LTD.
The aforementioned guarantee is regulated by the Consolidated Text of the General Law for the Defense of Consumers and Users, which establishes that the minimum warranty period will be: 12 months for professionals and 36 months for personal use for machines and electrical equipment, although after the first six months, it is the customer who must prove that the problem that the article presents is a defect of origin and not wear and tear produced by the usual and correct use of the product.
However, in the event that the item under warranty does not meet the optimal conditions to be used, Artero UK LTD. will assume the corresponding responsibility to the customer, and we will proceed to refund the amounts paid for that product as well as reimburse any expenses that the customer has had to pay to acquire the product. Therefore, if the item has a defect or error, or there has been an error in the shipment, the customer can return it to any of our stores or send it to our warehouse. Once the defect is verified, we will refund the full value of the amount paid, including shipping and return costs, and, where applicable, the amount paid for the gift wrap.
If this item is intended for industrial use, the Warranty Law for the Sale of Consumer Goods will not apply, but rather the Civil Code, which establishes that the repair of hidden defects will be limited to a maximum period of six months from the date of acquisition. Artero Inc USA. extends this limitation to six more months, making the total period for remedying hidden defects twelve months from the date of acquisition.
We will only refund the return shipping costs in the following cases:
- If the item is defective.
- If there has been an error in the shipment.
- If the item does not correspond to the photo on the website.
- If the order has arrived outside the deadlines established in our General Conditions of Purchase.
- If the package has been damaged during transport.