Artero Technical Service

Repairing parts and tools is one of the activities in which Artero has become a national benchmark.

We have a highly qualified team of professionals to offer you a fast and efficient service, supported by the latest technology, which allows us to offer you the highest quality in all types of repairs on hair cutting machines and sharpening tools in general.

Artero UK Ltd., would like to thank you for purchasing & placing your trust in an Artero clipper. We are convinced that you will be satisfied with the quality of your purchase. However, should there be any issue with your clipper we vow to provide the highest quality customer care. Know that you can count on the quality of our products & our service.

We offer the following information required for the processing of the Artero Clipper Warranty.

All Artero clippers are guaranteed against manufacturer’s defect for a period of 1 year from the date of purchase.
Clippers are satisfaction guaranteed for the full cost of the clipper for a period of no longer than 14 days from the date of purchase.
Clippers must be returned to Artero UK Ltd. along with a copy of the purchase receipt. Acceptable returns include unopened and undamaged product only. Any returns that are damaged, dropped, misused, mishandled, abused or otherwise uncared for will be rejected.
Clippers that have any anomalies or malfunction during the first 15 days of use will be replaced with a new unit. Those that exceed the 15 day cutoff will be repaired. Artero UK Ltd. reserves the right to replace or repair clippers as required. Warranty includes spare parts & labour should a repair be required.
All clippers are to be sent freight pre-paid to our service centre. If the clipper is covered under our warranty, a new or repaired unit will be shipped at no cost. If the unit is out of warranty, then all repair & freight charges are to be paid by the customer.
Our warranty does not cover normal blade wear & tear or cord damage caused by usage or clipper mishandling.
Our warranty will be deemed null & void if the clipper:
* Has been treated carelessly
* Has been used improperly
* Has been used with an incorrect supply voltage
* Has been used with accessories produced by any unauthorized company
* Blade has been attached to the clipper (X-Tron & Spektra models) incorrectly damaging the anchoring system. To avoid this problem please change the blade only while clipper is set on the “10 blade” setting (see instructions included with the clipper).
Please contact our Customer Service department for a Return Request Form prior to shipping.

Make sure the machine is securely packaged (bubble wrap, packing paper, packing peanuts, etc.). Shipping damage due to inadequate packaging will be repaired at the customer’s expense.

Please print out and fill in the Return/Service Form below.
Please include in the package when shipping items back to us.

Download Return form Here.

Download Service form Here.


ARTERO UK Ltd provides in-house sharpening at a competitive price with technicians that have had decades of experience with the traditional Japanese Waterstone sharpening technique to return your scissors and blades to their original state. We deal with all matters involving scissors including but not limited to chips, breaks and scuffs.

With our own brand scissors and blades, we carry all the necessary spare parts (finger rests, safety nubs, screws, and washers), no other sharpening service carries our parts.



The following table describes the different sharpening services that we currently offer for scissors, with professional price list1:

Code Price Type Description
AFITPES £12.20 Thinners Regular thinners and chunkers.
AFITPESJAP £20.62 Razor-edge Japan steel

Any straight or curved scissor with a razor-edge on more premium quality steel.


AFITPNM £11.63 Micro-serrated Straights 

Straight and curved scissors with a micro-serrated finish 7.5” and smaller.


AFITPNMG £13.00 Micro-serrated Straights  Straight and curved scissors over 8” with a micro-serrated finish.
AFITPST £12.20   Any straight or curved scissor less than 440C.


  • All scissor sharpening services include, sharpening, polishing, tensing, balancing, and testing before being sent out.
  • Send 5 or more scissors to get free shipping.
  • Send 10 or more and receive a free Oil Pen (Y449) with your sharpening to aid in daily maintenance.


The following table describes the different sharpening services that we currently offer for blades, with professional price list:

Code Price Description
AFICAART £8.88 Any and all A5 blades.


  • All blade sharpening includes sharpening, polishing, tensing, balancing, and testing before being sent out.
  • Send in more than 7 blades for free shipping.
  • Send in more than 12 for a free Oil Fresh (Y447) with your sharpening to aid in maintenance.


 Note: prices may vary. You can find the most updated prices at our website (



391 S Webber St
Farwell, MI 48622
Contact: Service Department
Tel: 989 588-2222
Email: [email protected]

Southall’s Sharpening (in partnership with Groomer’s Mall/Mart)

1701 Oak Lake Blvd E
Midlothian, VA 23112
Contact: Frank Southall
Tel: 800 537-7361
Email: [email protected]

PetStore.Direct Service Center

163 Round Rock Rd
Russellville, AR 72802
Tel or Text: 561 463-5078
Email: [email protected]

Definitely Sharp (formerly of Frank Rowe & Son)

1950 Wisgarver Rd
Manheim, PA 17545
Contact: Jason Gertler
Tel: 717 209-0416
Email: [email protected]